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FAQ

 Common Questions 

  • How do I sell with BabyChinos?

    Click “Sell with us” and fill out the Seller’s form

    Fill up your bag with clothes that meet BabyChinos Quality Standards and list of Brands We Accept

    A) Personal Drop-off your clothes at our office (Parkway Court Office, 4 Park Road, Mid Levels, Hong Kong Island). Fill out Seller Form. Please leave a note to include your name, contact and email.

    B) Post Drop-off at your nearest SF Station. Fill out Seller Form with tracking number. 

    Sit back, earn cash (50% commission) via Paypal or HSBC account or store credit (55% commission) within 1 week upon successful sale

  • What is BabyChinos?

    Online consignment store that offer new or like new childrens clothes from the best brands from around the world.

  • How much will I earn from the sale of my items?

    50% cash or 55% store credit.

  • What brands & categories does BabyChinos accept?

    We accept like new and new clothes, shoes and accessories for newborns through to children aged 12. Both high street and designers brands are accepted.

  • How does BabyChinos differentiate product condition “Good as new”, “Gently used” and “New with tags”?

    New with Tags items show no signs of wear and in the same condition as they were purchased with original price tags intact.

    Good as New items show no signs of wear and in great condition.

    Gently Used items show some signs of wear and are mentioned in the product description. Some signs of wear are minor piling or fading etc.

  • How does shipping work?

    For Hong Kong orders, FREE SHIPPING for all orders 

    For China, Macao, Taiwan, Singapore, Malaysia, Indonesia, Philippines, Japan orders, a flat rate of HKD150 (USD20) will be charged per order.

    For UK, US, Europe and all other International orders, a flat rate of HKD250 (USD32) will be charged per order.

  • Why sell with BabyChinos?

    Hassle-free – photographing, pricing, listing

    Maintain anonymity & confidentiality from shoppers

    Environmental-friendly – Reduce textile waste. All our shipping package (jiffy bags or paper box) are made of recyclable materials.

    Shared DNA – Exchanging same values with other families Donate, feel great – Items not sold within 12 months are donated to our chosen local charity

  • Why buy with BabyChinos?

    Quality and authenticity guaranteed – We sell only quality clothes that stand the test of time. All clothes go through our stringent quality inspection.

    Wallet-friendly – Shop items at up to 90% off.

Selling Questions 

      • What can I sell at BabyChinos?

        We accept children’s clothing and accessories (excluding undergarments i.e. tights and underwear) age newborn to 12 years old. All items must meet our BabyChinos Quality Standards and list of Brands We Accept.

      • Is there a minimum or maximum number of items for consignment I can send?

        No minimum requirement for Personal drop-offs. Minimum 5 pieces of clothes for Post Drop Off (SF shipment) 

      • How much will I earn from the sale of my items?

        50% cash deposited into your Paypal or HSBC Account or 55% store credit.

      • Can I send items from designers brands that are not listed on your “Accepted Brands list”?

        Yes. We’d be happy to accept other high-quality designer and high street brands that we might not have listed on our “Accepted brands list”. Please reach out to us on admin@babychinos.co to check eligibility of your items before we confirm your commitment to send over the items.

      • How do I drop-off my clothes?

        Personal Drop-Off

        Schedule a drop-off by sending us an email at admin@babychinos.co

        Our office: Unit 605, Block A, Parkway Court, 4 Park Road, Mid Levels, Hong Kong Island

        Post Drop-Off (at your nearest SF Station)

        Minimum 10 pieces of items (clothes or accessories) 

        Please fill out Seller's Form to inform us your tracking number. 

      • I’m living in the outlying areas of Hong Kong, can I send my items via post to you?

        Yes! You can send your items to us at your nearest SF Station, choosing “Recipient payment”. Our address is Unit 605, Block A, Parkway Court, 4 Park Road, Mid Levels, Hong Kong Island

        Please fill out Seller's Form to inform us your tracking number to inform us the package we’re expecting from you.

      • Can I send my items to you via post from abroad?

        Yes, we welcome international sellers but at this point, we won’t be able to bear the shipping fees so international sellers will bear the cost. If you would like to sell with us, kindly email us at admin@babychinos.co for further steps.

      • How will I know my items have been safely received at BabyChinos? When will my accepted items be posted for sale?

        You will receive an email as soon as BabyChinos received and checked your items. Any unaccepted items will be listed out to you on the email. Accepted items will be listed within 2 weeks upon receipt at our office.

      • What happen to my items if they are unaccepted and unsold?

        Unaccepted items that fail to meet our BabyChinos Quality Standards will be listed on an email along with your accepted items. All unaccepted items will be returned to the seller at seller's cost via SF Express. All unsold items within 12 months will be returned to the seller at seller's cost via SF Express upon request, otherwise donated to BabyChino's preferred charity.

      • How long will my items be on the site for?

        Your items will be listed for 12 months from receipt and then de-listed at BabyChinos’s discretion.

      • How are retail prices assigned? Is retail price negotiable including markdowns?

        We assign retail prices based on research of original retail price, industry insights, age, item condition, brand and style demand. For example, “New with tags” items will be priced higher with discounts. Retail prices are non-negotiable.

      • How do I withdraw my earnings from Paypal?

        3 simple steps. 1) Link a bank account on your Paypal 2) Under “Paypal balance”, click “transfer funds” 3) Under “Funds out”, click “Transfer to your bank”.

      • Can I sell items that have my child’s name on the tag?

        Yes, as long as all brand and care labels are still intact and legible.

      • Does discount applied at checkout affect my earnings as a seller?

        Yes, a promotion code is equivalent to a markdown. Both BabyChinos and seller receive lower earning when a promotion code is applied during transaction.

      • Can brands sell excess or past season stock directly to BabyChinos?

        Yes! If your brand is listed on our Accepted brands list or has a similar product proposition, we would be happy to discuss how we can work together. We take on past season stock from selected brands. Please contact admin@babychinos.co

Shipping & Returns

    • Does BabyChinos sell internationally or only in Hong Kong? What are the shipping fees?

      We sell our clothes worldwide.

      FREE Shipping within Hong Kong for all orders. Estimated delivery time within 3-5 days.

      The China, Macao, Taiwan, Singapore, Malaysia, Japan, Philippines orders, we offer a flat rate of HK$150 (US$20).

      U.S , UK, Europe and orders for the rest of the world, we offer a flat rate of HK$250 (US$30)

    • What is BabyChinos return policy?

      Item(s) may not be cancelled, returned or exchanged should you change your mind after purchase.

      Returns will be considered on exceptional basis at discretion of BabyChinos. Each product is carefully inspected for defects prior to listing and only genuinely high street and designer items that are in excellent condition are listed for sale on the BabyChinos site. However, in the event you find any defects with your order i.e. stains/damage/missing buttons/holes on your items, please fill out the Returns Form within 14 days of receipt of your items. If 14 days have gone by since your receipt of your items, unfortunately we cannot offer you a refund.

    • What shipping carrier do you use for shipment?

      For shipments within Hong Kong, we primarily use Hong Kong Post and SF Express. For international shipments, we use a variety of carriers with tracking numbers.

Shopping Questions

    • Are BabyChinos items authentic?

      All clothing and accessories that are sold by BabyChinos are fully inspected to ensure they pass our stringent quality requirements before they are listed for sale and are authentic goods of the brand indicated. Any seller found selling counterfeits to BABYCHINOS will be banned immediately.

    • Do you offer gift cards?

      Yes we offer e-gift cards (in HK$100, 250, 500, 1000) which can be purchased here

    • How long are BabyChinos gift cards valid for?

      A BabyChinos gift card is valid for 6 months from the date of issue.

    • Sizing – Given all brands manufacture differ in sizes, how do I know if I’m ordering the right size?

      If you’re unsure about the sizes of the brand, you can either research for the brands measurement or email us at admin@babychinos.co for exact measurement of your desired item, we’d be happy to help.